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Export FAQ

What buyers ask us before placing a first order

These are the questions that come up most often before a first order. If something you need is not covered here, ask us directly rather than assuming an answer.

MOQ is set per product and is shown on every product page. As a guide: spices start at 500 kg for cumin and 1 MT for turmeric and red chilli; basmati rice starts at 25 MT and non-basmati at 100 MT; wheat at 500 MT; rice bran and de-oiled rice bran at 25 MT; cotton fabric at 1,000 metres and blended fabric at 2,000 metres. Finished textiles carry higher minimums because they are produced to order - 20,000 pieces for abayas and 50,000 for shemagh scarves and jute bags. If your requirement sits below a listed MOQ, tell us anyway; on some lines we can consolidate.

We work on an irrevocable Letter of Credit at sight. The LC is the instrument that protects both sides on a first transaction: you are not releasing funds before shipping documents are presented, and we are not shipping against an unsecured promise. Your bank will need our full beneficiary details and the agreed document set, both of which we provide with the proforma invoice so the LC can be opened without amendments.

CIF and FOB, under Incoterms 2020. On CIF we arrange and pay for ocean freight and marine insurance to your named destination port - the simpler option if you do not hold freight contracts into India. On FOB you appoint your own forwarder and our responsibility ends once goods are loaded at the Indian port. Buyers with existing freight rates usually land a better total cost on FOB. Tell us which you want quoted, or ask for both and compare.

Sample requests are assessed individually. Whether a sample is free, and who covers courier cost, depends on the product, the quantity you are evaluating and the destination - a 200 g spice sample and a fabric hanger set are not comparable requests. Send us the specification you need to verify and we will confirm cost and timing before anything is dispatched, so there are no surprises.

Lead time depends on the category. Agricultural commodities need sourcing, cleaning or processing, laboratory testing and documentation before loading, while textiles and garments are produced to your pattern and specification. We confirm a firm date in writing at the quotation stage, once quantity, specification and destination port are fixed, and we do not quote a date we cannot hold.

Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, Certificate of Analysis, and a Phytosanitary Certificate for plant products. Where your market requires additional certification - halal attestation for the GCC, or documentation supporting a SABER conformity filing for Saudi Arabia - tell us at enquiry stage rather than after production, because some certificates must be issued against the goods before they ship and cannot be obtained retrospectively.

Every batch is tested before export, and we work with NABL-accredited laboratories so the results are independent rather than self-declared. What gets tested depends on the commodity: moisture, broken percentage, foreign matter and aflatoxin for grains; curcumin, SHU, ASTA colour value and volatile oil for spices; GSM, tensile strength, colour fastness and shrinkage for textiles; crude protein, fat, fibre and silica for feed. A Certificate of Analysis accompanies the consignment, and the figures on it are the figures we contracted to.

We are IEC registered, APEDA registered for agricultural exports, FSSAI licensed for food products and ISO 9001 certified, and we operate HACCP-compliant food safety protocols. Certificate numbers are published on our Quality & Compliance page - a buyer can verify them rather than take our word for it. If your market or your own customer requires a certification we do not currently hold, say so early; it is better established before a contract than discovered at the border.

Import clearance is completed by you or your customs broker, because in most countries only a locally registered importer of record can file the entry. What we do is make that filing straightforward: complete and consistent documentation, correct HS codes on the invoice, and prompt answers when your broker queries something. HS codes are published on every product page so your broker can confirm duty treatment before you commit to an order.

Standard packing is listed on each product page - typically 25 kg or 50 kg PP bags for spices, grains and feed, jute bags where preferred, and 100 metre rolls for fabric. Bulk loading is available on the larger grain and feed lines. Private labelling and buyer-specified bag printing are possible on most products, subject to quantity. If your market has specific packaging or labelling rules, send them with your enquiry: relabelling at destination is expensive and avoidable.

Use the quote form or email info@sufiexim.in. The four things that let us quote accurately rather than approximately are: the product and the specification you need, the quantity, your destination port, and whether you want CIF or FOB. With those we can quote directly. Without them the first reply is a list of questions, which just costs you a day.

Still need an answer?

Send us your specification, quantity and destination port and we will come back with a firm quotation.

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